Responsible Gaming
Gambling Should Be Entertainment
At Culm Vale Country House, we believe that betting and casino gaming should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Gambling carries real risks, and it's important that you gamble responsibly and within your means.
Before you place any bets, please read this guide carefully and familiarise yourself with the support resources available to you.
Age Verification
In the United Kingdom, you must be 18 years of age or older to participate in gambling activities. It is illegal for anyone under 18 to place bets or use casino sites.
All operators featured on our site are required to verify your age and identity before allowing you to deposit funds or place bets. Please ensure that any account you create is in your own name and that all information provided is accurate and truthful.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be honest with yourself and look out for these warning signs:
- Chasing losses by gambling more to try to recover money you've lost
- Gambling with money you cannot afford to lose or need for essentials (rent, bills, food)
- Hiding your gambling activity from family, friends, or partners
- Spending more time and money on gambling than intended
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, study, or personal relationships due to gambling
- Borrowing money or getting into debt to fund gambling
- Lying about the amount of money you've spent on gambling
- Believing you have a "system" or that you can predict outcomes
- Gambling to escape problems or negative emotions
If you recognise any of these signs in your behaviour, please seek help immediately.
Self-Help Tools & Safer Gambling Features
All reputable betting operators provide tools to help you gamble responsibly. Take advantage of these features:
- Deposit Limits: Set a maximum amount you're willing to deposit over a daily, weekly, or monthly period. Stick to this limit.
- Loss Limits: Set a maximum amount you're willing to lose. Stop gambling once you reach this limit.
- Betting Limits: Restrict the maximum stake you can place on individual bets.
- Reality Checks: Enable pop-up reminders that appear during your gaming session to remind you how long you've been gambling and how much you've spent.
- Self-Exclusion: Temporarily or permanently close your account if you feel you're losing control. Your operator will not allow you to open a new account during this period.
- Time-Outs: Take a break from gambling for a set period (days or weeks).
These tools are there to help you—use them.
Get Help & Support
If you're struggling with gambling, support is available. Please reach out to one of the organisations below:
United Kingdom
- GamCare – Free, confidential support for problem gamblers and their families
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, 24/7) - GamStop – The UK's National Self-Exclusion Scheme. Register with GamStop to self-exclude from all licensed online gambling operators at once
Website: www.gamstop.co.uk - National Problem Gambling Clinic – NHS-funded specialist treatment service
Phone: 0203 757 6561
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
Website: www.bzga.de
Helpline: 0800 1 372 374
If You Need Help, Reach Out Today
There is no shame in seeking help. Problem gambling is a recognised health issue, and support is available to you 24/7, free of charge and in confidence.
If gambling is affecting your life—or the life of someone you care about—please contact one of the organisations listed above immediately.
Your health and wellbeing are more important than any bet.