Privacy Policy
Last Updated: 2026
This Privacy Policy explains how culmvalecountryhouse.co.uk ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website. We are committed to protecting your privacy and ensuring transparency in our data practices.
Information We Collect
We collect the following types of information:
- Personal Information: When you contact us or subscribe to our newsletter, we may collect your name, email address, and phone number.
- Technical Information: We automatically collect your IP address, browser type, device information, and the pages you visit.
- Cookies: We use cookies and similar tracking technologies to enhance your experience (see Cookie Policy below).
- Usage Data: We collect information about how you interact with our website, including clicks, time spent on pages, and referral sources.
How We Use Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our website and services
- To conduct analytics and understand user behaviour
- To track affiliate commissions and partnerships with casino operators
- To send newsletters, updates, and promotional content (with your consent)
- To comply with legal obligations and prevent fraudulent activity
- To personalise your experience on our website
Cookie Policy
Our website uses the following types of cookies:
- Essential Cookies: Required for website functionality and security.
- Analytical Cookies: Help us understand how visitors use our website (Google Analytics).
- Affiliate Tracking Cookies: Used to track clicks and referrals to our casino partners.
- Marketing Cookies: Used for retargeting and advertising purposes.
You can control cookies through your browser settings or by using our cookie consent tool on the homepage. Please note that disabling essential cookies may affect website functionality. For more information, visit All About Cookies.
Third-Party Links
Our website contains links to casino operators and affiliate partners. We are not responsible for the privacy practices of these third-party websites. We recommend reviewing their privacy policies before providing any personal information. We earn affiliate commissions when you click through to these partners, but this does not affect the price you pay.
Your Rights
Under UK and EU data protection laws, you have the following rights:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to inaccurate information.
- Right to Erasure: You can request deletion of your data (subject to legal obligations).
- Right to Data Portability: You can request your data in a portable format.
- Right to Object: You can object to processing of your personal data.
- Right to Withdraw Consent: You can withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically:
- Newsletter subscriber data is retained until you unsubscribe
- Affiliate tracking data is retained for up to 2 years
- Analytical data is retained for up to 26 months
- Legal and compliance records are retained as required by applicable law
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or would like to report a data privacy concern, please contact us:
Email: privacy@culmvalecountryhouse.co.uk
Website: culmvalecountryhouse.co.uk
If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
This Privacy Policy is effective from 2026 and may be updated periodically. We will notify you of any significant changes via email or by posting a notice on our website.